Shipping policy

Shipping Policy

At BTMK, we aim to deliver your order safely and efficiently.

Please review the information below regarding our shipping methods and policies.

Shipping Schedule

In-stock items

Orders for in-stock items are typically shipped within 5 business days from the date of purchase.

MADE-TO-ORDER items

Orders that include MADE-TO-ORDER (fully made-to-order) items require 7 business days for production and shipment.

(Weekends and public holidays excluded)

Please note that shipping times may vary depending on order volume, weather conditions, or other unforeseen circumstances.

For international orders, delivery times may vary depending on the courier service.

Domestic Shipping

Orders of ¥10,000 or more (including tax) qualify for free shipping.

Orders under ¥10,000 (including tax) are charged ¥660 (including tax) for shipping.

International Shipping

International shipping costs ¥7,500. For some destinations in Asia, the fee is ¥3,500 or ¥4,000.

Customs duties and other clearance-related charges are determined by the customs authorities in the destination country or region. Any duties, import taxes, customs clearance fees, or other such charges are the responsibility of the customer (recipient).

We cannot confirm in advance whether customs charges will apply or how much they will be.

Shipping Methods

Domestic orders are shipped via Yamato Transport.

International orders are shipped via UPS or EMS.

Change of Shipping Address

If you wish to change your shipping address, please contact us before your order is shipped.

Please note that shipping addresses cannot be changed once the order has been dispatched.

Email: btmk@tamako.co

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

We will review the issue and respond promptly.

Contact Information

BTMK TEAM

1F BTMK, 1-14-28 Higashi-Nakano

Nakano-ku, Tokyo 164-0003, Japan

Phone: +81-3-6908-5969

Email: btmk@tamako.co

We are committed to providing a smooth and reliable shopping experience.

If you have any questions regarding shipping, please feel free to contact us.