Regarding some made-to-order products from BTMK

Thank you very much for your continued patronage of BTMK.

We would like to inform all those who have placed orders and those who are considering placing an order about the current status of BTMK.

Thankfully, BTMK is currently receiving a much larger number of orders than initially anticipated, which means that we are unable to keep up with the production speed of some "made-to-order products," resulting in significant delays in shipping.
In addition, because BTMK is a small operation, all staff are working at full capacity on production, inspection, and shipping in order to deliver products to customers as quickly as possible, and we are currently unable to fully respond to replies.
Also, this month, we have been experiencing a number of cases where shipping notifications have been sent for orders that have not yet been shipped due to a system malfunction. We are currently investigating the cause of this issue so that we can deal with it as soon as possible.

We plan to increase staff and make improvements from June, but there is still a possibility that shipping delays may occur until around mid-June.
We apologize to our customers who have placed orders for the great concern and inconvenience this has caused, despite the fact that they are pleased with the product and have placed their orders.

We sincerely apologize for this situation occurring due to our negligence.

We will do our best to respond to your inquiries and ship your orders as quickly as possible, so we ask that you please wait for a little while longer.

Once we are able to ship without delay, we will provide further information on our official website, social media, etc.

Until then, we sincerely apologize to customers who will be placing orders in the future, but we would appreciate it if you would consider placing an order after understanding that there may be delays in delivery for some "made-to-order products."

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